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RJLead Group

FAQ

The questions agents actually ask.

Answered at the length the question deserves rather than in one evasive sentence. If yours is not here, call us — the number in the footer reaches a person.

How fast do I get leads after ordering?

Real-time records land in My Leads in your dashboard within about a minute of the prospect submitting.

Delivery starts once funds clear. Aged orders ship within a few hours of that.

What proof of consent comes with each lead?

Express written consent is captured on our own form, on our own domain, and the consent timestamp ships as a field on every record.

Full consent documentation is available on request under NDA for volume buyers.

What happens if a lead is bad?

Flag it in the dashboard with a reason code within 72 hours. Five reasons qualify: disconnected or invalid number, duplicate within 60 days, outside your age range, outside your states, or wrong vertical.

Approved replacements ship free and are capped at 20% of order volume.

Do you offer refunds?

No. All sales are final and no cash refunds are issued on delivered leads or completed calls. Leads are perishable inventory generated to order — once delivered they cannot be recalled or resold.

Replacements are the remedy, and the policy governing them is published in full rather than kept in a sales conversation.

Where do the leads come from?

Our own Meta and Google ad accounts, driving to our own landing pages on our own domains, with our own consent flow. RJ Webworks is the media buyer, not a reseller sitting between you and a publisher.

That is the entire reason the price is lower. There is no publisher markup because there is no publisher.

Where do my leads go, and is there a CRM?

Every lead you buy lands in My Leads in your dashboard, included free with every account. Work each one through stages — new, contacted, working, appointment set, sold — with follow-up dates, alongside your calls and your balance.

We don't push leads into outside CRMs today.

What are aged leads and who should buy them?

Records 45 days or older, sold in dated buckets rather than an undifferentiated pile: 45–90 days at $4, 91–180 at $2, and 181+ at $1.00. You always know the age of what you bought.

They reward dialer capacity. If you have one agent and two hours a day, buy real-time instead — aged will waste the hours you do have.

How do live inbound calls work and how are they billed?

A prospect responding to our ad calls a tracking number and lands in our phone system, which rings an available agent licensed in their state, right in the browser. Every call is recorded.

Calls are $45, or $70 for higher-intent callers in the market for a new policy, and bill only after 30 seconds connected. A bad call of two minutes or less can be disputed within 24 hours; we review the recording and credit it if it qualifies. There is also an unlimited option at $2,000 a week.

Which states and verticals do you cover?

All 50 states. You specify your state set on the order, and records outside it are an eligible replacement reason.

Eight verticals at launch: final expense, veteran, Medicare, mortgage protection, IUL, health and ACA, Spanish, and general life. We run paid acquisition outside insurance too, so ask about custom verticals.

Still deciding? Put a record in your hand.

No contract. The fastest answer to any question on this page is working one of our records yourself.